Our Warranty
WARRANTY POLICY
Our nursery stock is guaranteed to be in good growing condition upon leaving the garden centre. All registered plant material is guaranteed for one year with the exception of the following items: annuals, perennials, roses and plants over wintered in containers, which are not covered under our warranty.Our warranty covers the cost for a plant of equal value to the original purchase, subject to the presentation of an invoice and proof of the dead plant. In no case will we be held responsible for any amount greater that that originally received for such stock.
The following conditions also apply:
- THE REPLACEMENT PLANT IS NOT GUARANTEED
- Sale items are not guaranteed
- Trees and shrubs planted by us must also be replanted by us.
Our warranty does not cover damage caused by lawn mowers or line trimmers, severe weather conditions, hail, ice, late or early frost, summer drought, naturally occurring diseases, insects,animals,improperherbicideuse,exposuretosalt, prematureremoval of stakes, or physical damage caused by the purchaser during handling and/ or transportation.
Removal of the wire basket will void all warranty.
It is the responsibility of the buyer to plant the tree/shrub correctly, and to encourage & maintain a healthy growing environment. Failure to do so will void the warranty.
Removal of the wire basket will void all warranty.
It is the responsibility of the buyer to plant the tree/shrub correctly, and to encourage & maintain a healthy growing environment. Failure to do so will void the warranty.
RETURNS/EXCHANGES
Asanursery,wearesellinglivingplantsand trees;ourmerchandiserequires constant careandattention. Therefore,onceanyofour plantmaterialhasleft the nursery, we cannot accept any returns or exchanges. No Exceptions.
Asanursery,wearesellinglivingplantsand trees;ourmerchandiserequires constant careandattention. Therefore,onceanyofour plantmaterialhasleft the nursery, we cannot accept any returns or exchanges. No Exceptions.
It is mandatory to register your plant material for warranty using the QR code above, or the link below within 30 days of purchase
https://docs.google.com/forms/ d/e/1FAIpQLScGinbRLUukbuom7t6grU QqG0Jt5IM9cWfJhdphMRghETDlsQ/ viewform?vc=0&c=0&w=1&flr=0
DELIVERY
Delivery of trees, shrubs and bulk items is based on one mobilization. Should your trees/shrubs need to be replaced under our warranty, a seconddelivery fee will be charged.
Should you feel that your tree is not thriving, or is showing signs of stress, please email us pictures at: warranty@baselinenurseries.com or, bring in a sample of the affected specimen and some pictures of the issue. We would be happy to take a close look and should be able to diagnose the problem and give you some advice on how to encourage healthy growth.
A site visit to check on the health of your tree is not a free service. There will be a charge if you request this service.
Please do not hesitate to contact us if you have any questions or concerns.
Delivery of trees, shrubs and bulk items is based on one mobilization. Should your trees/shrubs need to be replaced under our warranty, a seconddelivery fee will be charged.
Should you feel that your tree is not thriving, or is showing signs of stress, please email us pictures at: warranty@baselinenurseries.com or, bring in a sample of the affected specimen and some pictures of the issue. We would be happy to take a close look and should be able to diagnose the problem and give you some advice on how to encourage healthy growth.
A site visit to check on the health of your tree is not a free service. There will be a charge if you request this service.
Please do not hesitate to contact us if you have any questions or concerns.
